1. Make sure there are no remaining users logged into the system. The MSC repair function will restart the server in maintenance mode, kicking out any logged in users.
  2. Click into the PrintPoint 7 Server application and open the Administration window if not visible.
    • If the window is closed/hidden, click COMMAND+U or select the Window > Administration menu item from the menu bar.
  3. Select the Help > Maintenance and Security Center menu item from the menu bar in the PrintPoint 7 Server's MDI window.
  4. In the Maintenance and Security Center window, click on the Repair tab in the lower left corner of the sidebar, then click the Repair button in the middle right.
  5. Click the OK button in the resulting dialog warning you that the the database will be closed and reopened in maintenance mode.
  6. The database restarts in maintenance mode and returns to this Repair pane, and a thermometer appears to give you progress on the repair.This part of the process may take anywhere from a couple minutes (less than 4GB in the .4DD file) to an hour (more than 10GB in the .4DD file) depending on the size of the data file and the speed of the server hardware. When complete, an icon and text appears in the left side of the group box to notify you of results.
    • If you see a yellow warning icon saying Anomalies have been detected, you'll need to click the Repair button again. After the 2nd run, you should see the blue checkmark indicating the data file is repaired. Very rarely you will have to run the repair a 3rd time.
  7. When you see a blue checkmark icon saying The data file has been repaired, you're all set. 
  8. Take note of the path in the Original files backup folder text block, as you'll need to go there to remove the interim repair folders.
  9. Click the close box to exit the Maintenance and Security Center. You'll get an alert saying The application will now quit. Click OK to exit.
  10. Once you are returned to the File Explorer, navigate to the path you noted in the previous step, which is where your data file is located. Here you will find one or more folders named Replaced Files (Repairing) xxxx-xx-xx xx-xx-xx which are the source files repaired in the steps above.
    • You should move these to the Desktop to keep as backup until you are sure the data is properly repaired and your users can continue.
    • The oldest folder, based on the timestamp, is your original data file. You have one folder for each time you clicked the Repair button in the above steps.
  11. Launch your PrintPoint 7 Server application as you normally do. Upon opening, you will see indexing thermometers as it creates a new index file for your newly repaired data.
    • If you run PrintPoint as a service, you still want to do this step to know when the indexes are done being built.
    • Once the indexes are done building, quit the PrintPoint 7 Server application and open the Services Snap-In to start the service again.
  12. Before alerting all your users that the server is back up, have your one user log in and review the Estimates and Jobs list to verify that the most recent records are there and look correct. Once this user approves, alert all users that the server is available again.